Job Purpose

Ensuring maximum customer satisfaction while maintaining a good relationship by offering the optimum customer experience.

Duties & Responsibilities

• Managing and executing customer bookings against space and equipment availability
• Managing and executing documentation processes
• Managing and executing invoicing and BL Delivery
• Completing required periodical reports
• Cooperating with Sales counterparts for maximum customer retention and satisfaction
• Meeting designated customer SLAs
• Proactively helping customers with their shipment process
• Following up on the forecasted shipping volumes of the customers
• Managing existing accounts
• Preparing all required load lists
• Revising all required manifests
• Promoting trucking service
• Acting as the customer’s advocate throughout the organization

Requirements & Qualifications:

• 1-3 years of experience in any customer service/account management role
• Bachelor’s degree in relevant field (Preferably Logistics)